Complimentary U.S. shipping on orders $150+ · Handcrafted in Kona

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Complimentary U.S. shipping on orders $150+ · Handcrafted in Kona

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    • Refund policy

    Returns

    To be eligible for a return, your item must be unused and in the same condition that you received it and returned within 30 days. It must also be in the original packaging.

    To complete your return, we require a receipt or proof of purchase.

    Refunds (if applicable)
    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

    Late or missing refunds (if applicable)
    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.
    Next contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at admin@konanaturalsoap.com.

    Sale items (if applicable)
    Only the sale price will be refunded.

    Exchanges (if applicable)
    We will exchange your item if you are not completely satisfied.

    Shipping
    To return your product, you should mail your product to: 78-6749 Mamalahoa Hwy HOLUALOA HI 96725

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

    Your return must be received within 30 days of your request or contact with us authorizing you to do so.  You will be repsonsible for any shipping fees back to our factory in Hawaii.  There are no restocking fees or surcharge on returned items.