FAQ

Where can I purchase your products?

• Our retail store is located at 75-6129 Ali'i Drive Kailua-Kona. We are open Tues - Sat from 10A-5P.  Please note - this is not the farm address for the coffee and chocolate tour.  See the homepage, lower right for the farm address.  The farm is not open to the public and requires authorization to visit.

How long will it take to get my order?

• Shipping can take 4-5 days to the Mainland.  If the order comes in before 2 pm HST we will send it out that day.  Seasonal and other weather related events may delay your order.  Use the tracking information available when you checkout to track your order.  For all International orders, expect longer times if you use the USPS.  We suggest you use UPS for your shipment.  Their times are much less (3-5 days) and it's worth the couple extra dollars.

Does the soap melt?

• No, but you must keep it dry and away from any moisture or high humidity.  Do not leave it in a ceramic soap dish that doesn't drain or there is no air circulation.  Use a soap dish that elevates the soap and allows air to move around it.

Are there any stores or places to get your products on the Mainland?

• No, it is our passion to make sure you get the product truly from Hawaii.  We make it here, we process it here, we send it from here.

Can I purchase your products on Amazon?

• At this time, we do not offer our products on Amazon. We believe that the best shopping experience is one where we handle everything from start to finish. When you shop with us directly, you're guaranteed the personal attention you deserve and the exceptional service that only we can provide.
• We believe in keeping the entire shopping experience in our hands. From navigating our website to packing and shipping your purchase, we want to ensure that every step reflects our commitment to quality and customer satisfaction. By handling the entire process ourselves, we can maintain direct communication with you, providing the Aloha spirit in everything we do.

Why is there a shipping fee when I can go to Amazon or eBay for similar products and not pay for shipping?

• By managing the entire process, we’re able to offer you first-class treatment and an exceptional experience every time you shop with us. From the moment you make your purchase, we’re here for you—ensuring that your order is beautifully hand-packed and sent directly from Hawaii to your door. This direct relationship allows us to provide outstanding service, handle any customer needs you may have, and guarantee the highest level of quality.
• We are always available to speak with you, whether it’s about your order or anything else you need. Our goal is to make sure your experience with us is nothing short of perfect, with all the warmth and care that comes with the Aloha spirit.

Our Email Policy

• We know how crazy your email inbox can be at anytime however email marketing is one way to get our latest sales, new products, and other promotions out to our amazing customers.  Like YOU!  We want to make sure we share the aloha to you before anyone else.  So if you receive our emails take a look and see what we are up to.  And don't forget to say hi!!! 

What is the Kukui Nut oil used for?

• Kukui Nut oil is a treasured Hawaiian tradition with many skincare applications:

  **Traditional Hawaiian Uses:**
  • Daily moisturizing and skincare routine
  • Hair care and conditioning
  • Traditional Hawaiian wellness practices
  • General skin maintenance

  **Our Kukui Nut Oil:**
  • 100% pure, grown and processed in Hawaii
  • Available unscented or with custom essential oil blends
  • Hand-harvested from Big Island kukui trees
  • No preservatives or artificial additives

  **Available Options:**
  • Pure unscented oil
  • Custom-scented varieties
  • DIY scenting kits available
  

Where are your products made?

• We make everything at our facility in Holualoa.  Everything is hand done.  The soap is hand made, hand cut, and hand boxed.  Many of the ingredients are from our farm.  Including cacao (chocolate)  Come join us for a farm tour and see for yourself 

Are there any chemicals in your products?

• Our soaps contain only natural ingredients with minimal processing:

  **What We Use:**
  • Sodium hydroxide (required for soap-making process)
  • Natural base oils and butters
  • Pure essential oils for scent
  • Farm-fresh Hawaiian ingredients

  **What We DON'T Use:**
  • No synthetic fragrances or perfumes
  • No petroleum products
  • No artificial colors or preservatives
  • No synthetic ingredients
  • No vitamin E additives
  • 100% vegan ingredients

  **The Soap-Making Process:**
  Sodium hydroxide chemically transforms with oils to create pure, gentle soap through traditional saponification.
  

Can I still get Hawaiian Miles?

• Yes, just make sure you use your HawaiianMiles Credit Card at checkout.  Click here for details and points given HAWAIIANMILES BUY & FLY